Home Decor Experience guarantees 100% satisfaction.  We seek the best value, which takes into account price as well as quality.  We believe we offer the best quality for the lowest possible price.  We want you to shop with confidence!

Home Decor Experience makes every effort to see that your orders are shipped correctly and that they reach you safely.  However, if an item arrives damaged or somehow incomplete, please e-mail us immediately.  Please include all important information such as your order/track number, name and shipping address.  We will correct the situation as quickly as possible.  We want to protect you and make you feel comfortable--and make certain you get what you pay for.

For your protection, every order is fully insured against loss, pilferage and damage.

NON-DEFECTIVE MERCHANDISE RETURNS

If you are not happy with your purchase, don't worry.   Simply e-mail us and let us know as soon as possible after receiving it (and no longer than 14 days after receiving your order.)   Do not return an item without prior authorization.  This helps to avoid any problems or confusion.  It also ensures a prompt refund of your purchase price (not including original shipping and handling fees and return shipping.)  Merchandise must be returned in the original packaging and please include the original packing slip.  We reserve the right to refuse returns after 30 days.  If the credit card used on your purchase has expired, we cannot refund your credit account but we can and will happily provide you with store credit.

Home Decor Experience ships throughout the continental United States of America and Canada.  At present we do not ship outside of the United States and Canada to foreign countries ( Australia, Japan, UK, etc.) due to long delivery times, huge shipping costs and duties.

All orders are promptly processed and shipped within 3 business days.  Our standard shipping method is UPS Ground which helps to keep your cost down.

U.S.A. Shipping Rates                                                                                                              

FREE Ground Shipping on Orders Over $94.99!

Home Decor Experience Standard Ground Shipping Rates

Order Amount                            Shipping Amount

$ 1.00-$ 9.99                                                     $ 7.95

$10.00-$19.99                                                    $ 8.95

$20.00-$29.99                                                    $ 9.95

$30.00-$39.99                                                    $10.95

$40.00-$49.99                                                    $11.95

$50.00-$59.99                                                    $12.95

$60.00-$69.99                                                    $13.95

$70.00-$79.99                                                    $14.50

$80.00-$89.99                                                    $14.99

$90.00-$94.99                                                    $15.50

$95.00-Over $95.00                                             FREE

Canadian Shipping Rates

Order Amount                                                Shipping Amount

$1.00-$29.99__________________________$19.95

$30.00-$39.99_________________________$22.95

$40.00-$59.99_________________________$22.95

$60.00-$89.99_________________________$23.95

$90.00 and Higher______________________$24.95

Standard Ground Delivery-UPS Ground Service

 UPS requires a physical address and does not deliver to PO Box addresses.

Home Decor Experience standard shipping method is UPS Ground Service, which normally takes 3-14 days depending on your shipping destination's zone.  For example, it takes 3-8 days for the western states, 7-12 days for the central states and 10-14 days for the eastern states.  Please allow additional time for delivery during holidays. 

If your package is late in arriving, please feel free to contact us!  Please allow the maximum order processing and delivery time.